Frequently Asked Questions

Please read our FAQ before sending us a message.

Free delivery from all orders within the UK. International postage charges vary depending on level of service you choose.

Paypal and all major credit/debit cards accepted.

Delivery from within the UK usually takes 2-3 working days. International delivery times vary on level of service you choose. Usually 7-10 working days.                                                                                                     

Very secure. In fact we use the best internet security available from GeoTrust. All your orders are encrypted using the best SSL 256-bit security encryption at every stage of your order. Furthermore we won’t see any of your card details so you can be rest assured that when you enter these it is not shared with anyone. Not even us. Check for the https:// in the web browser and look for the locked padlock symbol alongside the web page address. You can shop with confidence.

When you order we automatically send you the confirmation email and then the order will be processed on the next available working day. And when your order has been dispatched you will receive an email confirmation that the order has been sent and estimated delivery date.                                                                               

We always check all our sunglasses before they leave. Our shades staff check the lenses, hinges, nose pads absolutely everything and ‘sign off’ each pair to make sure they are in perfect condition before leaving us.

Contact us page

Choose from the below options:

 

Phone us:

+44 07734 368 953 from 9am to 5pm Monday to Friday.

Email us:

shadescity2020@gmail.com

Write to us:

Customer Service, 15 Burnell Court, Hopwood, Lancs, OL10 2NW, UK